Order Cancellation

Welcome to www.xpchannel.com (referred to as "we," "our," or "us"). This website is operated by Acoustte Digital Services Private Limited, whose details can be found at www.acoustte.com.
This policy explains the terms and conditions for canceling orders related to live streaming subscriptions, on-demand content, and digital services.

1. Order Cancellation Window

If you wish to cancel an order, you must do so within 2 hours of placing it. Cancellation is not possible for orders that have either begun processing or been fulfilled.
For digital products delivered online, these are typically processed immediately, making cancellation unfeasible from the online portal. However; if you're dissatisfied with any product, please contact us at contact@xpchannel.com within 7 days of your purchase for returns. Should your order be eligible for return, a refund will be processed accordingly.

2. Cancellation Process

Requesting Cancellation: To request the cancellation of your order, please follow these steps:
  • Contact our customer support team at contact@xpchannel.com or utilize the website's cancel order feature.
  • Provide your order details, including the order number and reason for cancellation.
  • Our team will review your request and confirm whether the cancellation is possible.
Cancellation Confirmation: If your order is eligible for cancellation and has not been processed, we will send you a cancellation confirmation.

3. Refunds for Canceled Orders

Refund Process: If your order is canceled within the specified cancellation window and a refund is applicable, we will process the refund to the original payment method used for the purchase.
Timeframe for Refunds: Refunds for canceled orders will be processed within 7-12 days from the date of cancellation confirmation.
Non-Refundable Charges: Please note that certain charges, such as non-refundable shipping fees(in case of shippable products) or transaction fees, may not be eligible for a refund.

4. Changes to the Cancellation Policy

We may update this Order Cancellation Policy from time to time for operational, legal, or regulatory reasons. The most current version will be posted on our website. Please review this policy periodically for the latest information.

Contact Us

If you have any questions, concerns, or inquiries about our Order Cancellation Policy, please contact our customer support team at contact@xpchannel.com.
By placing an order on our website, you agree to be bound by the terms outlined in this Order Cancellation Policy.

Company Address:

ACOUSTTE DIGITAL SERVICES PRIVATE LIMITED
Office Location: SCO 261, 2nd Floor, Sector 14
Panchkula, Haryana 134109